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GamersFirst (G1) is the company that produces Sword 2 in North America. Their offices are located in Irvine, CA, USA. Most GamersFirst game servers operate in the PST (GMT -8) time zone, and the games they license are governed by California law.
HistoryOriginally called K2 Networks, the company originally released Sword 2 under the name Sword of the New World: Granado Espada in early Summer 2007 following a short early beta. Initially, the game was released in a "pay to play" model, but due to requests from the community, this model was thrown out in favor of the more user-friendly and flexible Free to Play model. Shortly after the switch, K2 Networks decided to rebrand itself as GamersFirst. Free to Play is now the overall business model of GamersFirst.
Notable G1 StaffCertain G1 staff are more involved in the community than others. Names to know include:
All three of these main G1 community representatives in the Sword2 team are active readers and contributors to the forum. GamersFirst will often make changes to the game or related to the game based on player feedback, thanks to Raiden and Neume carrying player requests into the meeting rooms. We owe them all a big thanks for making the game as good as it is for us, even in cases when there is still room for improvement.
The UnseenMuch of the work of handling player problems is done by Customer Support Representatives, or CSR's. The most famous of these are Mena and Dragunnair. From what we can tell, CSR Mena appears to be the seniormost, and perhaps head, CSR.
LegendIf you hang around the community long enough, you will find yourself hearing the name "AM-Ruffo". Don't ask. He was just an extremely friendly and conversational in-game G1 representative (also known as AM, or Ambassador, in keeping with Sword2 style; other games refer to this position as Game Master) back in the day, and most of us players had secret crushes on him (yes, even us guys). He was last seen in-game the Friday before Raiden was introduced on the G1 forums (note: Ruffo was never identified on the forums). Since their personalities are wildly different and G1 refuses to comment on the sudden disappearance of AM-Ruffo, players are left with the queasy feeling that, perhaps, Raiden destroyed Ruffo upon entry with a massive blast of lightning.
On a realistic note, many theories have been thrown around that Ruffo was favoritist with players, perhaps to the point of being unethical in judgment. No official confirmations of this theory exist. What we do know is Ruffo was extremely responsive to players, and held a lot of in-game events on the servers (more than any other AM before or since). His mastery of the game was awesome, his knowledge of Bristian players was comprehensive, and eventually he seemed to become the game's senior, perhaps head, AM. Ruffo, being a fake name, exists now solely as a legend in Sword2 lore.
Note: GamersFirst is not the developer of Sword 2; the original game, called Granado Espada, is developed by a Korean company named IMCGames, and produced in Korea and licensed to external companies by HanbitSoft.
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